IVR stands for Interactive Voice Response. It is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer’s voice prompts. Common uses of IVR include account balance inquiries, finding store locations and simple caller identification and routing.
Note: Available on request
IVR technology is most commonly found in the call centers of companies seeking to improve their customer service, reduce costs, and expand their call center operations. IVR can help:
The best IVR solutions should do more than detect voice and keypad inputs. An IVR solution should be a critical application that can scale with your business needs. Below are just a few of the things you should look for in an IVR solution:
KEDITEL IVR-S10 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Voice Logger Protocols |
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Codecs | ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex |
PRI Card | T1 / E1 port with optimum PCI interface. |
Hardware | 2 GB RAM, 500 GB HDD, Dual Core Processor. |
Dimensions | 1U form factor chassis. |
Power | 800 MA peak, operational 300 mA max at +3.3 V ;4U Degree 100-240 VAC, 200 W |
Size | 1U 480mm x 44mm x 288 mm |
Mounting | 19″ Rack. |
Temperature Range | 0-50Degree C. |
Software |
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*KEDITEL IVR Interactive IVR helps build custom made solution based on
predefined IVR flow.
|
KEDITEL IVR-S30 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Voice Logger Protocols |
|
Codecs | ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex |
PRI Card | T1 / E1 port with optimum PCI interface. |
Hardware | 2 GB RAM, 500 GB HDD, Dual Core Processor. |
Dimensions | 2U form factor chassis. |
Power | 800 MA peak, operational 300 mA max at +3.3 V ;4U Degree 100-240 VAC, 200 W |
Size | 2U 483mm x 177mm x 450mm. |
Mounting | 19″ Rack. |
Temperature Range | 0-50Degree C. |
Software |
---|
|
*KEDITEL IVR Interactive IVR helps build custom made solution based on
predefined IVR flow.
|
KEDITEL IVR-S60 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Voice Logger Protocols |
|
Codecs | ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex |
PRI Card | T1 / E1 port with optimum PCI interface. |
Hardware | 8 GB RAM, 500 GB HDD, Quad Core Processor. |
Dimensions | 4U form factor chassis. |
Power | 800 MA peak, operational 300 mA max at +3.3 V ;4U 100-240 VAC, 200 W |
Size | 4U 483mm x 177mm x 450mm |
Mounting | 19″ Rack. |
Temperature Range | 0-50Degree C. |
Software |
---|
|
*KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
KEDITEL IVR-L 30 (Loop through) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Voice Logger Protocols |
|
Codecs | ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex |
PRI Card | T1 / E1 port with optimum PCI interface. |
Hardware | 4 GB RAM, 500 GB HDD, Core 2 Duo Processor. |
Dimensions | 4U form factor chassis. |
Power | 800 MA peak, operational 300 mA max at +3.3 V ;4U 100-240 VAC, 200 W |
Size | 4U 483mm x 177mm x 450mm |
Mounting | 19″ Rack. |
Temperature Range | 0-50Degree C. |
Software |
---|
|
KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
KEDITEL IVR-L 60 (Loop through) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Voice Logger Protocols |
|
Codecs | ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex |
PRI Card | T1 / E1 port with optimum PCI interface. |
Hardware | 8 GB RAM, 500GB HDD, Quad Core Processor. |
Dimensions | 4U form factor chassis. |
Power | 800 MA peak, operational 300 mA max at +3.3 V ;4U 100-240 VAC, 200 W |
Size | 4U 483mm x 177mm x 450mm. |
Mounting | 19″ Rack. |
Temperature Range | 0-50Degree C. |
Software |
---|
|
*KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
KEDITEL IVR-IP 10 – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Voice Logger Protocols |
|
Codecs | ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex |
PRI Card | T1 / E1 port with optimum PCI interface. |
Hardware | 2 GB RAM, 500 GB HDD, Dual Core Processor. |
Dimensions | 1U form factor chassis. |
Power | 800 MA peak, operational 300 mA max at +3.3 V ;4U 100-240 VAC, 200 W |
Size | 1U 480mm x 44mm x 288mm |
Mounting | 19″ Rack. |
Temperature Range | 0-50Degree C. |
Software |
---|
|
*KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
KEDITEL IVR-IP 30 – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Voice Logger Protocols |
|
Codecs | ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex |
PRI Card | T1 / E1 port with optimum PCI interface. |
Hardware | 4 GB RAM, 500 GB HDD, Core 2 Duo Processor. |
Dimensions | 4U form factor chassis. |
Power | 800 MA peak, operational 300 mA max at +3.3 V ;4U 100-240 VAC, 200 W |
Size | 4U 483mm x 177mm x 450mm |
Mounting | 19″ Rack. |
Temperature Range | 0-50Degree C. |
Software |
---|
|
*KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.
KEDITEL IVR-IP 60 – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.
Voice Logger Protocols |
|
Codecs | ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex |
PRI Card | T1 / E1 port with optimum PCI interface. |
Hardware | 8 GB RAM, 500 GB HDD, Quad Core Processor. |
Dimensions | 4U form factor chassis. |
Power | 800 MA peak, operational 300 mA max at +3.3 V ;4U 100-240 VAC, 200 W |
Size | 4U 483mm x 177mm x 450mm |
Mounting | 19″ Rack. |
Temperature Range | 0-50 C. |
Software |
---|
|
*KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.