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Interactive Voice Response (IVR)

What is IVR?

IVR stands for Interactive Voice Response. It is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer’s voice prompts. Common uses of IVR include account balance inquiries, finding store locations and simple caller identification and routing.

KEDITEL Analog IVR System
  • KEDITEL IVR-A 2: IVR with 2 analog ports.
  • KEDITEL IVR-A 4: IVR with 4 analog ports.
  • KEDITEL IVR-A 8: IVR with 8 analog ports.

Note: Available on request

KEDITEL Digital IVR System

Standalone
  • KEDITEL IVR-S 10: 1 PRI Interface.
  • KEDITEL IVR-S 30: 1 PRI Interface.
  • KEDITEL IVR-S 60: 2 PRI Interface.
Loop Through
  • KEDITEL IVR-L 30: 2 PRI Interface.
  • KEDITEL IVR-L 60: 4 PRI Interface.
*KEDITEL IP IVR System
  • KEDITEL IVR-IP 10: 10 IP Channels.
  • KEDITEL IVR-IP 30: 30 IP Channels
  • KEDITEL IVR-IP 60: 60 IP Channels.

IVR Uses

IVR technology is most commonly found in the call centers of companies seeking to improve their customer service, reduce costs, and expand their call center operations. IVR can help:

  • handle high call volumes
  • service customers after normal business hours
  • improve customer service
  • lower call center costs
  • prioritize customers so urgent calls are handled quickly
  • automate an outbound call campaign
Key IVR Benefits
  • Intelligent call routing allows your customers to reach the right agent every time.
  • Integrate your IVR system with internal applications to improve your call center operations.
  • Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution.
  • Advanced call routing allows your team to be accessible via cell, land line, or even another IVR system.
  • Reduce idle time in your call center with outbound campaign management.
What to look for in an IVR solution

The best IVR solutions should do more than detect voice and keypad inputs. An IVR solution should be a critical application that can scale with your business needs. Below are just a few of the things you should look for in an IVR solution:

  • Simple management tools that make IVR changes in real-time.
  • Scalability to handle a virtually unlimited number of calls.
  • Robust, real-time monitoring and reporting.
  • Integration with your back end applications and databases.
  • Easy, quick deployment.


KEDITEL IVR-S 10
Digital IVR System +1 PRI Interface +10 calls

Digital IVR system : 1 PRI Interface, Standalone digital IVR

KEDITEL IVR-S10 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.

Product Highlight:
  • 10 concurrent call.
  • Powered by Asterisk
  • One year free AMC for the hardware.

Product Description for KEDITEL IVR-S 10

Product Application Scope:
  • Custom greetings support
  • Multiple language voice prompts
  • Custom music on hold(MOH)
  • Managing voice mail via phone or WEB interface.
  • T1, ISDN, Analog, and SIP/VoIP support
  • Multiple codec support (G711 alaw, g729,gsm)
  • Queues
  • Built-in conferencing solution
  • You also have the flexibility to create up to 9 levels and 9 sub-levels.

Technical Specifications:

Voice Logger Protocols
  • VoIP: SIP, H.323, MGCP, SCCP, IAX 2
  • ISDN: PRI DSS 1 (Q931, National variant)
  • Mobile: GSM 850/1800/1900 MHZ channels.
Codecs ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex
PRI Card T1 / E1 port with optimum PCI interface.
Hardware 2 GB RAM, 500 GB HDD, Dual Core Processor.
Dimensions 1U form factor chassis.
Power 800 MA peak, operational 300 mA max at +3.3 V ;4U Degree 100-240 VAC, 200 W
Size 1U 480mm x 44mm x 288 mm
Mounting 19″ Rack.
Temperature Range 0-50Degree C.
Software
  • Asterisk 1.8
  • Vicidial 2.7
  • Centos 6.3/64 Bit (Operating System
Features with Description:
*KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.


  • Database Interaction
  • Helps to pass and retrieve data from the data base.
  • Multiple language support
  • Music on hold
  • handle high call volumes
  • service customers after normal business hours
  • improve customer service
  • lower call center costs
  • prioritize customers so urgent calls are handled quickly
  • automate an outbound call campaign


KEDITEL IVR-S 30
Digital IVR System +1 PRI Interface +30 calls

Digital IVR system : 1 PRI Interface, Standalone digital IVR

KEDITEL IVR-S30 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.

Product Highlight:
  • 30 concurrent call.
  • Powered by Asterisk
  • One year free AMC for the hardware.

Product Description for KEDITEL IVR-S 30

Product Application Scope:
  • Custom greetings support
  • Multiple language voice prompts
  • Custom music on hold(MOH)
  • Managing voice mail via phone or WEB interface.
  • T1, ISDN, Analog, and SIP/VoIP support
  • Multiple codec support (G711 alaw, g729,gsm)
  • Queues
  • Built-in conferencing solution
  • You also have the flexibility to create up to 9 levels and 9 sub-levels.

Technical Specifications:

Voice Logger Protocols
  • VoIP: SIP, H.323, MGCP, SCCP, IAX 2
  • ISDN: PRI DSS 1 (Q931, National variant)
  • Mobile: GSM 850/1800/1900 MHZ channels.
Codecs ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex
PRI Card T1 / E1 port with optimum PCI interface.
Hardware 2 GB RAM, 500 GB HDD, Dual Core Processor.
Dimensions 2U form factor chassis.
Power 800 MA peak, operational 300 mA max at +3.3 V ;4U Degree 100-240 VAC, 200 W
Size 2U 483mm x 177mm x 450mm.
Mounting 19″ Rack.
Temperature Range 0-50Degree C.
Software
  • Asterisk 1.8
  • Vicidial 2.7
  • Centos 6.3/64 Bit (Operating System
Features with Description:
*KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.


  • Database Interaction
  • Helps to pass and retrieve data from the data base.
  • Multiple language support
  • Music on hold
  • handle high call volumes
  • service customers after normal business hours
  • improve customer service
  • lower call center costs
  • prioritize customers so urgent calls are handled quickly
  • automate an outbound call campaign


KEDITEL IVR-S 60
Digital IVR System +2 PRI Interface +60 calls

Digital IVR system : 2 PRI Interface, Standalone digital IVR

KEDITEL IVR-S60 (standalone) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.

Product Highlight:
  • 60 concurrent call.
  • Powered by Asterisk
  • One year free AMC for the hardware.

Product Description for KEDITEL IVR-S 60

Product Application Scope:
  • Custom greetings support
  • Multiple language voice prompts
  • Custom music on hold(MOH)
  • Managing voice mail via phone or WEB interface.
  • T1, ISDN, Analog, and SIP/VoIP support
  • Multiple codec support (G711 alaw, g729,gsm)
  • Queues
  • Built-in conferencing solution
  • You also have the flexibility to create up to 9 levels and 9 sub-levels.

Technical Specifications:

Voice Logger Protocols
  • VoIP: SIP, H.323, MGCP, SCCP, IAX 2
  • ISDN: PRI DSS 1 (Q931, National variant)
  • Mobile: GSM 850/1800/1900 MHZ channels.
Codecs ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex
PRI Card T1 / E1 port with optimum PCI interface.
Hardware 8 GB RAM, 500 GB HDD, Quad Core Processor.
Dimensions 4U form factor chassis.
Power 800 MA peak, operational 300 mA max at +3.3 V ;4U 100-240 VAC, 200 W
Size 4U 483mm x 177mm x 450mm
Mounting 19″ Rack.
Temperature Range 0-50Degree C.
Software
  • Asterisk 1.8
  • Vicidial 2.7
  • Centos 6.3/64 Bit (Operating System
Features with Description:

*KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.

  • Database Interaction
  • Helps to pass and retrieve data from the data base.
  • Multiple language support
  • Music on hold
  • handle high call volumes
  • service customers after normal business hours
  • improve customer service
  • lower call center costs
  • prioritize customers so urgent calls are handled quickly
  • automate an outbound call campaign


KEDITEL IVR-L 10
30 Call Loop through IVR System +2 PRI Interface +Asterisk

Digital IVR system : 2 PRI Interface, Loop Through IVR

KEDITEL IVR-L 30 (Loop through) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.

Product Highlight:
  • 30 concurrent call.
  • 2 PRI Interface
  • Powered by Asterisk
  • One year free AMC for the hardware.

Product Description for KEDITEL IVR-L 30

Product Application Scope:
  • Custom greetings support
  • Multiple language voice prompts
  • Custom music on hold(MOH)
  • Managing voice mail via phone or WEB interface.
  • T1, ISDN, Analog, and SIP/VoIP support
  • Multiple codec support (G711 alaw, g729,gsm)
  • Queues
  • Built-in conferencing solution
  • You also have the flexibility to create up to 9 levels and 9 sub-levels.

Technical Specifications:

Voice Logger Protocols
  • VoIP: SIP, H.323, MGCP, SCCP, IAX 2
  • ISDN: PRI DSS 1 (Q931, National variant)
  • Mobile: GSM 850/1800/1900 MHZ channels.
Codecs ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex
PRI Card T1 / E1 port with optimum PCI interface.
Hardware 4 GB RAM, 500 GB HDD, Core 2 Duo Processor.
Dimensions 4U form factor chassis.
Power 800 MA peak, operational 300 mA max at +3.3 V ;4U 100-240 VAC, 200 W
Size 4U 483mm x 177mm x 450mm
Mounting 19″ Rack.
Temperature Range 0-50Degree C.
Software
  • Asterisk 1.8
  • Vicidial 2.7
  • Centos 6.3/64 Bit (Operating System
Features with Description:

KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.

  • Database Interaction
  • Helps to pass and Generalretrieve data from the data base.
  • Multiple language support
  • Music on hold
  • handle high call volumes
  • service customers after normal business hours
  • improve customer service
  • lower call center costs
  • prioritize customers so urgent calls are handled quickly
  • automate an outbound call campaign


KEDITEL IVR-L 60
60 Call Loop through IVR System +4 PRI Interface +Asterisk

Digital IVR system : 4 PRI Interface, Loop Through

KEDITEL IVR-L 60 (Loop through) Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.

Product Highlight:
  • 60 concurrent call.
  • 4 PRI Interface
  • Powered by Asterisk
  • One year free AMC for the hardware.

Product Description for KEDITEL IVR-L 60

Product Application Scope:
  • Custom greetings support
  • Multiple language voice prompts
  • Custom music on hold(MOH)
  • Managing voice mail via phone or WEB interface.
  • T1, ISDN, Analog, and SIP/VoIP support
  • Multiple codec support (G711 alaw, g729,gsm)
  • Queues
  • Built-in conferencing solution
  • You also have the flexibility to create up to 9 levels and 9 sub-levels.

Technical Specifications:

Voice Logger Protocols
  • VoIP: SIP, H.323, MGCP, SCCP, IAX 2
  • ISDN: PRI DSS 1 (Q931, National variant)
  • Mobile: GSM 850/1800/1900 MHZ channels.
Codecs ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex
PRI Card T1 / E1 port with optimum PCI interface.
Hardware 8 GB RAM, 500GB HDD, Quad Core Processor.
Dimensions 4U form factor chassis.
Power 800 MA peak, operational 300 mA max at +3.3 V ;4U 100-240 VAC, 200 W
Size 4U 483mm x 177mm x 450mm.
Mounting 19″ Rack.
Temperature Range 0-50Degree C.
Software
  • Asterisk 1.8
  • Vicidial 2.7
  • Centos 6.3/64 Bit (Operating System
Features with Description:

*KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.

  • Database Interaction
  • Helps to pass and retrieve data from the data base.
  • Multiple language support
  • Music on hold
  • handle high call volumes
  • service customers after normal business hours
  • improve customer service
  • lower call center costs
  • prioritize customers so urgent calls are handled quickly
  • automate an outbound call campaign


KEDITEL IVR-IP 10
IP based IVR System : 10 Calls +10 IP-Channels

IP based IVR system with 10 IP channels

KEDITEL IVR-IP 10 – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.

Product Highlight:
  • 10 concurrent call.
  • 10 IP Channels
  • Powered by Asterisk
  • One year free AMC for the hardware.

Product Description for KEDITEL IVR-IP 10

Product Application Scope:
  • Custom greetings support
  • Multiple language voice prompts
  • Custom music on hold(MOH)
  • Managing voice mail via phone or WEB interface.
  • T1, ISDN, Analog, and SIP/VoIP support
  • Multiple codec support (G711 alaw, g729,gsm)
  • Queues
  • Built-in conferencing solution
  • You also have the flexibility to create up to 9 levels and 9 sub-levels.

Technical Specifications:

Voice Logger Protocols
  • VoIP: SIP, H.323, MGCP, SCCP, IAX 2
  • ISDN: PRI DSS 1 (Q931, National variant)
  • Mobile: GSM 850/1800/1900 MHZ channels.
Codecs ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex
PRI Card T1 / E1 port with optimum PCI interface.
Hardware 2 GB RAM, 500 GB HDD, Dual Core Processor.
Dimensions 1U form factor chassis.
Power 800 MA peak, operational 300 mA max at +3.3 V ;4U 100-240 VAC, 200 W
Size 1U 480mm x 44mm x 288mm
Mounting 19″ Rack.
Temperature Range 0-50Degree C.
Software
  • Asterisk 1.8
  • Vicidial 2.7
  • Centos 6.3/64 Bit (Operating System
Features with Description:

*KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.

  • Database Interaction
  • Helps to pass and retrieve data from the data base.
  • Multiple language support
  • Music on hold
  • handle high call volumes
  • service customers after normal business hours
  • improve customer service
  • lower call center costs
  • prioritize customers so urgent calls are handled quickly
  • automate an outbound call campaign


KEDITEL IVR-IP 30
IP based IVR System- 30 Calls +30 IP-Channels

IP based IVR system with 30 IP channels

KEDITEL IVR-IP 30 – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.

Product Highlight:
  • 30 concurrent call.
  • 30 IP Channels
  • Powered by Asterisk
  • One year free AMC for the hardware.

Product Description for KEDITEL IVR-IP 30

Product Application Scope:
  • Custom greetings support
  • Multiple language voice prompts
  • Custom music on hold(MOH)
  • Managing voice mail via phone or WEB interface.
  • T1, ISDN, Analog, and SIP/VoIP support
  • Multiple codec support (G711 alaw, g729,gsm)
  • Queues
  • Built-in conferencing solution
  • You also have the flexibility to create up to 9 levels and 9 sub-levels.

Technical Specifications:

Voice Logger Protocols
  • VoIP: SIP, H.323, MGCP, SCCP, IAX 2
  • ISDN: PRI DSS 1 (Q931, National variant)
  • Mobile: GSM 850/1800/1900 MHZ channels.
Codecs ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex
PRI Card T1 / E1 port with optimum PCI interface.
Hardware 4 GB RAM, 500 GB HDD, Core 2 Duo Processor.
Dimensions 4U form factor chassis.
Power 800 MA peak, operational 300 mA max at +3.3 V ;4U 100-240 VAC, 200 W
Size 4U 483mm x 177mm x 450mm
Mounting 19″ Rack.
Temperature Range 0-50Degree C.
Software
  • Asterisk 1.8
  • Vicidial 2.7
  • Centos 6.3/64 Bit (Operating System
Features with Description:

*KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.

  • Database Interaction
  • Helps to pass and retrieve data from the data base.
  • Multiple language support
  • Music on hold
  • handle high call volumes
  • service customers after normal business hours
  • improve customer service
  • lower call center costs
  • prioritize customers so urgent calls are handled quickly
  • automate an outbound call campaign


KEDITEL IVR-IP 60
IP based IVR System – 60 Calls +60 IP-Channels

IP based IVR system with 60 IP channels

KEDITEL IVR-IP 60 – Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call back, e-mail and other media.

Product Highlight:
  • 60 concurrent call.
  • 60 IP Channels
  • Powered by Asterisk
  • One year free AMC for the hardware.

Product Description for KEDITEL IVR-IP 60

Product Application Scope:
  • Custom greetings support
  • Multiple language voice prompts
  • Custom music on hold(MOH)
  • Managing voice mail via phone or WEB interface.
  • T1, ISDN, Analog, and SIP/VoIP support
  • Multiple codec support (G711 alaw, g729,gsm)
  • Queues
  • Built-in conferencing solution
  • You also have the flexibility to create up to 9 levels and 9 sub-levels.

Technical Specifications:

Voice Logger Protocols
  • VoIP: SIP, H.323, MGCP, SCCP, IAX 2
  • ISDN: PRI DSS 1 (Q931, National variant)
  • Mobile: GSM 850/1800/1900 MHZ channels.
Codecs ADPCM, G.711(A-& u-Law, G.722, G.723.1 (pass through),G.726, G.729 (through purchase of a Commercial license), GSM, iLBC, Linear,LPC-10 Speex
PRI Card T1 / E1 port with optimum PCI interface.
Hardware 8 GB RAM, 500 GB HDD, Quad Core Processor.
Dimensions 4U form factor chassis.
Power 800 MA peak, operational 300 mA max at +3.3 V ;4U 100-240 VAC, 200 W
Size 4U 483mm x 177mm x 450mm
Mounting 19″ Rack.
Temperature Range 0-50 C.
Software
  • Asterisk 1.8
  • Vicidial 2.7
  • Centos 6.3/64 Bit (Operating System
Features with Description:

*KEDITEL IVR Interactive IVR helps build custom made solution based on predefined IVR flow.

  • Database Interaction
  • Helps to pass and retrieve data from the data base.
  • Multiple language support
  • Music on hold
  • handle high call volumes
  • service customers after normal business hours
  • improve customer service
  • lower call center costs
  • prioritize customers so urgent calls are handled quickly
  • automate an outbound call campaign

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